Burnz Auto ships via multiple carriers such as FedEx, UPS, USPS, and DHL. We cannot guarantee the shipping company used to deliver your products. Your order may be shipped in multiple boxes from different carriers. Orders take 24hrs to process and transit times vary. Shipping cutoff for Burnz Auto is 3:30pm EST. Items that do not charge shipping will have a fee added such as large items like Hoods, Trunks, Fenders, etc… Anything requiring extra freight as they are truck freight only. Check with your Import Image representative for details. International orders are subject to higher shipping fees then notified on the site and we reserve the right to add to it.
“I ordered on Sunday night at 11:59pm with overnight shipping and it didn’t arrive Monday morning at 2am” Yeah, I can’t really believe you expected it to, as usps, ups, and fedex aren’t open during these times. Be realistic with your requests, we are available to ship Monday through Friday 9:00 am to 6pm ET Sometimes we do ship later, if you need an item fast, be sure to send an email inquiry and we’ll be able to tell you the Shipping cut off on the brand and when to expect it.
“I ordered a product Saturday night at 10PM and it’s not here on Sunday” Not even Amazon can accomplish that. See the above statement.
“I sent a request for tracking or an order update and do not have it yet” Support works Monday Through Friday 9:30am to 6pm ET If you inquired 10 minutes before close, 10 minutes after ordering, or 10 minutes ago there is a good chance it hasn’t been Answered yet. After a weekend Support could have up to 200 requests, I don’t know about you, but I’ve never knocked out a full days work in the first 10 minutes of business on a Monday morning, we are working hard to answer each and every message. Every inquiry is important to us, just like every sale is important to us, no matter how small or large.
“My part is out of stock, what do I do bro!?” Generally we will offer you an alternative if one exists on the market, it is very possible for an item to be on backorder or low on stock. Import Image Racing specializes in carrying the most stock of hard to find items. And wants to fulfill every need.
“The part isn’t on your website, but I want your awesome service and pricing” No problem! Get with one of our sales representatives and we’ll make you a custom quote! Whether it’s for your “Brodozer” Your drift machine, your crowd killing mustang or other American car/truck, Asian import or your pretty Euro.