Any returns for an exchange or refund will be allowed within 30 days from the receipt of your order and must be authorized prior to shipping with an RMA Number (Return Merchandise Authorization). To receive your return instructions and RMA# please contact us at firstname.lastname@example.org and we will get back to you asap! Once you receive your return instructions please ship out the item at your earliest convenience and provide the tracking number to your customer service rep. The customer will be responsible for all shipping fees. Before shipping your product back please make sure you package it up exactly how you received it and in all of its original packaging. All items must be in brand new and resalable condition. Once the item is received it will be inspected and a credit will be issued accordingly. All returns are subject to a 15% restocking fee. Any returns received without an RMA# will be charged a restocking fee and any shipping fees associated with the return. If you have any further questions please feel free to contact us at email@example.com or call us at (506) 261-3615. An item that does not ship directly from Burnz Auto warehouse is considered a "special order" item and no returns will be authorized.
Items not purchase from Burnz Auto
Used or Installed
Items Special Order
Items Incomplete Items
Items with Incomplete or Damaged packaging
We enjoy giving you great service and like to add comedy to any situation, as we enjoy making our customers smile, we provide the best service available and work around the clock to improve each and every day. We are always willing to hear a customer out and have the ability to make some exceptions.
When talking with the support staff, do not “be nasty” this will not help you. We are real people and treat you with respect, we understand you may be under a time line and we are happy to do our best to meet it. Most of our support staff are female, so remember, every time you yell, it’s at a pretty girl, we hope you feel terrible. Except Mason, he is a pretty male bear and he will give you hugs.
We want to get you your products, refunds, credit back as soon as we possibly can, It does us no favors to upset our customers or suppliers, with that being said sometimes suppliers, manufacturers, or even customers slow down these processes for our support team. Be sure and follow their questions, Check your emails for updates and work with us. This will ensure you have the best experience!
Not everything can go right all the time, the mixture of humans and computers can lead to an error every once in a while, if it is our fault or one of our suppliers’ faults, rest assured your covered by us. We take responsibility for what we sell. Knowing this, it is important that if you are unsure of a product or its fitment, you check with one of our friendly sales representatives before clicking the purchase button. Example- if you have a Subaru wrx sti and you order rx7 injectors, I’m not Sure why you thought that would fit, but that would be the customers mistake, not ours. If you ask one of our sales representatives to make a custom quote and provide them the part #’s it is up to you to make sure they work, they are following your wishes. Now if you ask one of our sales representatives for a quote and they provide a wrong product, we have no problem covering it and making it right. First and foremost, we are always fair.
Why am I being charged a restocking or cancellation fee? If you clicked the agree to terms button (which you do before checking out) then you have already agreed to being charged a restocking fee. Suppliers and manufacturers charge us a minimum of 15% if a customer decides They do not want a product anymore. Shipping is not included in this number and will be an additional fee. In reality we are losing money on every return, as we have to pay our support staff to assist you, shipping department to send and receive the products, inspect Them and remarket them “My items are not returnable because I didn’t package them well, I don’t think it’s fair” We sent you new products, and you were careless in returning them to us, now the items appear to be in a used state upon receiving. Since we only sell new products unless notated, we cannot sell a new item and accept back a used one, so this will be either denied, or carry a much larger fee. Package your products well, we want to give you the most we can back. We are not in business to collect a huge pile of returned items, we lose on every single Return (feel free to browse ebay for all of our returns, you could find a heck of a deal- insert link here)
“I was drunk last night and ordered car parts, now my significant other is going to kill me” Sorry bro or bra, if you pressed the order button there is a good chance the parts are already on their way, we cannot waive the fee, be more responsible with your drinking.
“My mom is going to kill me, I need to return these items” Install the parts and enjoy them, beg mom for forgiveness, she gave birth to you, she’ll understand! Maybe give her some foot rubs, mow the lawn, or take out the trash to help pay her or your dad back.
“My tuner said I cannot use this product” Although they can be like rockstars, it is up to you to consult them before clicking the purchase button, fees will not be waived because the wind changed directions and your amazing tuner had a change of heart this week.
“My part doesn’t fit, I need to send it back” We ask for pictures and detailed information, if it is a manufacturer issue, we will work with you to get this corrected as soon as possible. If it is a product we commonly sell and your Mechanic is just lazy, we will not accept it back.
“I installed this product(s) on my car already, drove the car or ran the engine with the products installed, and the sound wasn’t exactly what I wanted” They are yours now, there are tons of videos on youtube, make sure the exhaust, headers, blow off valve, turbo Or any other item don’t blow enough vape clouds or not loud enough to break your ear drums, these products are yours when they are installed.
“I curbed my wheels, do you have touch up paint?” Be careful, don’t ruin your new set of wheels like you do everything else in your life. Also be sure to use our premium mount and balance service so that Joe Shmo at the local wheel and tire place Doesn’t damage your new wheels, our professionals are highly trained in the art of mounting and balancing as well as shipping and handling.
“My blow off valve makes a psh pshhh pshhh sound, not a PEEE-EWWWW sound that I wanted” Should have checked youtube bro, it’s yours.
“My Exhaust doesn’t shoot flames, or snap crackle and pop” No worries, consult your tuner, they will make you a tune just for this.
“My coilovers are making a sound” We know you probably are a master in installation and know to check preload before messaging us…right? This is the first and most common error we find on driveway installers, not that there is anything wrong with this, We hope you paid your friends in pizza and beer and are enjoying your products purchased from us.
“I sent a request for tracking or an order update and do not have it yet” Support works Monday Through Friday 9:30am to 6pm ET If you inquired 10 minutes before close, 10 minutes after ordering, or 10 minutes ago there is a good chance it hasn’t been Answered yet. After a weekend Support could have up to 200 requests, I don’t know about you, but I’ve never knocked out a full days work in the first 10 minutes of business on a Monday morning, we are working hard to answer each and every message. Every inquiry is important to us, just like every sale is important to us, no matter how small or large.
Don’t be that guy that makes an appointment with a tuner and then is mad about not having a product that they didn’t expedite shipping for. Wait till you have the products in your hand to make the tune date, we want it to go well for you!
Exterior items- “My huge wing blocks my rear view mirror” Should have got the sky scraper model bro!
Electronics- We cannot take back Super blinky lights or the latest electronics fad unless they are sealed in the original box (some manufacturers have a seal, if broken, the return will be denied)
Wheels and Tires that have been mounted- It is up to you to check fitment before, if you do not know what offset is positive or negative, please consult a professional here before clicking the order button.
Any palletized order, fees are outrageous with home delivery, you will be better off reselling this item, it commonly costs $170-$300 in the usa per pallet, each way.
Turbo kits, supercharger kits, or custom items. You clicked the order button, it is yours. We hope you go super fast and beat all the records!